برنامج الولاء – Terms & Conditions

Signoola Rewards Program

 

1. Introduction

Welcome to Signoola Rewards Program (“Signoola Points”).

By joining or using the Program, you agree to the following Terms & Conditions.

Signoola reserves the right to update or modify these terms at any time.

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2. Eligibility

• The Program is available to customers residing in Egypt.

• Customers must create an account using a valid mobile number or email address.

• The Program is for individual customers only. Wholesale accounts are not eligible.

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3. Earning Points

Customers can earn points through purchases and specific activities as outlined below:

A. Purchase-Based Points

  • Customers earn 1 point for every 1 EGP spent on eligible purchases.

  • Points are calculated based on the final amount paid after discounts.

  • Points are added to the customer’s account within 24–72 hours after order delivery.

B. First Order Bonus

  • Customers placing their first order will earn double points on that order.

C. Signup & Newsletter Subscription

  • Customers who sign up or subscribe to the Signoola newsletter will receive 200 points as a one-time bonus.

D. Birthday Reward

  • Customers will receive 500 bonus points to celebrate their birthday.

  • Birthday points are granted once per year and require a valid date of birth registered in the customer’s account.

E. Social Media Engagement

Customers may earn points by engaging with Signoola on social media as follows:

  • Follow Signoola on Instagram: 20 points

  • Follow Signoola on Facebook: 20 points

  • Follow Signoola on TikTok: 20 points

  • Share a Signoola post on Facebook: 20 points

Each social media action is rewarded once per platform per account.

F. Referral Points

  • Customers will receive 5% Discount for each successful referral.

  • A referral is considered successful once the referred customer completes an eligible purchase.

  • Signoola reserves the right to apply limits on referral rewards to prevent abuse.

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4. Promotional & Bonus Points

  • Special multipliers (Double Points, Bonus Points, etc.) may apply during promotional campaigns.

  • Signoola may modify, limit, or discontinue any earning activity, bonus scheme, or reward at any time without prior notice.

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5. Redeeming Points

• Every 1,000 points = 30 EGP discount.

• Customers may redeem points for up to 10% of the order total.

• Points discounts can be combined with any existing promotional discounts, sales, or campaign offers.

This allows customers to benefit from two discounts simultaneously (campaign discount + points discount).

• Points cannot be exchanged for cash.

• Redeemed points are deducted once the order is confirmed.

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6. Points Expiry

• Points remain valid for 12 months from the date they are earned.

• Expired points are removed automatically and cannot be restored.

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7. Membership Levels

Membership tiers are based on annual spending:

Bronze 

• Earn Rate: 1 point per 1 EGP

Silver

• Annual Spend: 3,000+ EGP

• Earn Rate: 1.1 point per 1 EGP

Gold

• Annual Spend: 7,000+ EGP

• Earn Rate: 1.2 points per 1 EGP

Platinum

• Annual Spend: 15,000+ EGP

• Earn Rate: 1.5 points per 1 EGP

• Perks: priority support + occasional free express shipping

Membership levels are reviewed annually.

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8. Returns & Cancellations

• Points earned from returned or canceled orders will be deducted.

• Redeemed points from returned orders will be reinstated.

• If the account balance becomes negative due to adjustments, Signoola may offset it from future earnings.

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9. Account Management

• Customers are responsible for maintaining the confidentiality of their account and login information.

• Signoola is not responsible for unauthorized access or misuse of points.

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10. Fraud & Misuse

Signoola may freeze or terminate accounts in cases of:

• Fake or suspicious transactions

• Multiple accounts registered for the same customer

• Abuse of promotions, system loopholes, or fraudulent activity

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11. Program Changes & Termination

• Signoola may modify, suspend, or terminate the Program at any time.

• If the Program is terminated, customers will have 30 أيام to redeem any remaining points before expiry.

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12. Customer Support

For inquiries or assistance, please contact:

support@signoola.com

or our WhatsApp customer service.