Frequently Asked Questions

Step 1: Browse our products and add items to your cart.

Step 2: Fill in your personal information including name, address, and email.

Step 3: Choose between Online Payment or Cash On Delivery.

Step 4: Review and confirm your order.

We accept Credit Card and Cash On Delivery. You can choose your preferred payment method during checkout.

Please contact customer service as soon as possible to request cancellation. We will confirm whether your order can still be cancelled based on its processing status. Custom-made furniture orders follow the specific cancellation and amendment timelines in our Return & Refund Policy.

Please wait a few minutes and check your SPAM folder. If you still haven't received it, contact our customer service at info@signoola.com with your address details.

Shipping costs vary per order area/city. The correct costs will always be indicated at the end of the order process before you confirm your purchase.

You can call our customer service at 01555521955 from 9am to 9pm to check the current status of your order.

Eligible products can be returned within 30 days from delivery. Items must be unused and in their original condition and packaging; opened packaging is accepted if the product itself remains unused. Please provide your invoice or order number. For a change-of-mind return, applicable shipping fees will be deducted from the refund. Exchanges for a different color, size, or design have a fee of EGP 120.

For a change-of-mind return, applicable shipping fees are deducted from the refund. If the item is wrong or defective due to Signoola, you may choose a replacement with no shipping charge or a full refund with no shipping fees deducted. The entire process is completed within a maximum of 7 days.

Please contact us via WhatsApp during business hours or call our hotline. If a wrong or defective item was sent due to Signoola, we will provide a free replacement with no shipping charge, or a full refund with no shipping fees deducted. Return requests must be made within 30 days from delivery. The entire process takes no more than 7 days.

We'd love to have you as a distributor! Please send us an email at info@signoola-tex.com with the subject "Large business order" and include your address details. We'll get back to you with all the information.