At Signoola, we are committed to providing you with the best shopping experience.
Returns & Exchanges
Eligible products can be returned within 30 days of delivery, subject to the following conditions:
- Products must be unused and in their original condition and packaging.
- Opened packaging is accepted, provided the product remains unused and in its original condition.
- The original invoice or order number is required.
- Products that have been used, washed, intentionally altered, or damaged due to customer misuse or negligence are not eligible for change-of-mind returns.
- Exchanges for a different color, size, or design are available for an exchange fee of EGP 120.
- If you are not satisfied with your purchase and wish to return it, the applicable shipping fees will be deducted from your refund.
Incorrect or Defective Products
If you receive an incorrect or defective product due to an error on our part, we will replace it free of charge, with no additional shipping fees.
Alternatively, if you prefer to return the product, you will receive a full refund without any shipping fees being deducted.
How to Request a Return
To request a return, please contact us via WhatsApp during our business hours or call our hotline.
Once your return request is confirmed, we will arrange for our courier to collect the product from your address.
The entire return process, including courier collection, warehouse inspection, and refund processing, will be completed within a maximum of 7 days.
Custom Furniture Return Policy
This policy applies only to furniture that is not ready-made at the time of ordering and is manufactured specifically according to the customer's requirements.
- Within 72 hours of placing your order: You may cancel your order for a full refund or request changes to the style, color, or dimensions.
- After 72 hours and within 7 days: Cancellation is subject to a 50% refund.
- After 7 days: Orders cannot be cancelled or amended.
- Manufacturing defects: Furniture is eligible for replacement in the event of a verified manufacturing defect.
Furniture Delivery Deferment
Customers may request to defer furniture delivery for up to 3 months after placing their order. Full payment is required to qualify for deferred delivery.
Product Availability & Shipping
All orders are subject to product availability. If an item is unavailable, we will contact you to discuss the available options, including shipping available items separately or delivering the remaining items once they become available.
Delivery dates may vary depending on courier operations, delivery location, and product availability. Orders may arrive in separate shipments.
Additional shipping charges may apply depending on your location and order size.
